Refund & Cancellation Policy

1. Overview

Gensiv is a subscription software service. Paid plans are billed in advance on a monthly or annual basis, and all fees are quoted and charged in United States Dollars (USD). This policy sets out when you can cancel and whether a refund is available.

2. Free Plan & Trial

We want you to be confident before you pay. Gensiv offers a free plan, and, where available, a free trial on paid plans, so you can evaluate the Service and confirm it meets your needs before committing to a paid subscription. We encourage you to use these options to assess the Service first.

3. Cancellation

You can cancel a paid subscription at any time from your workspace billing settings (which open the customer portal provided by our payment provider). When you cancel:

• your cancellation takes effect at the end of the current paid billing period;
• you keep access to paid features until the end of that period; and
• you will not be charged again, and your subscription will not auto-renew.

4. Refunds

Except where a refund is required by applicable law, subscription fees are non-refundable. In particular:

• we do not provide refunds or credits for partial billing periods, unused time, or features you did not use;
• downgrading or cancelling part-way through a billing period does not entitle you to a pro-rata refund; and
• amounts already paid for the current period remain payable through the end of that period.

5. Billing Errors & Duplicate Charges

If you believe you have been charged in error, for example, a duplicate charge or a charge after a valid cancellation, contact us within 30 days of the charge. Where we confirm a billing error, we will reverse the incorrect amount to your original payment method via our payment provider.

6. How to Request a Refund or Raise an Issue

Email support@gensiv.com or call +91 70165 99930 with your account email and the charge details. We aim to respond within 2 business days.

7. Processing of Approved Refunds

Where a refund or reversal is approved, it is issued to the original payment method through our payment provider. Depending on your bank or card issuer, it typically takes 5–10 business days for the amount to appear on your statement.

8. Related Terms

Billing, auto-renewal, price changes, and taxes are described in Section 4 of our Terms of Service. For how we deliver the Service, see our Service Delivery Policy.