Service Delivery Policy

Last updated: July 17, 2026

Gensiv is a digital software-as-a-service (SaaS) product. There is no physical product and nothing is shipped. This policy explains how and when access to the Service is delivered.

1. Digital Delivery

Gensiv is delivered entirely electronically over the internet. You access the Service through your web browser at gensiv.com. No physical goods are sold, shipped, or delivered.

2. When Access Is Provisioned

Account access. Access to your account and free-plan features is provisioned immediately once you complete sign-up and verify your email address.
Paid features. Paid-plan features are activated immediately upon successful payment and confirmation of your subscription by our payment provider.
Monitoring results. Once you configure a brand and prompts, monitoring runs on a recurring schedule according to your plan; results and reports populate in your workspace as each scheduled run completes.

3. Availability

The Service is available on-demand, subject to scheduled maintenance and the disclaimers in our Terms of Service. If you cannot access the Service after payment, contact us and we will help resolve it promptly.

4. Support & Contact

For any issue with accessing or receiving the Service, email support@gensiv.com or call +91 70165 99930. We aim to respond within 2 business days.