Question 1

What counts as a tracked prompt?

Accepted Answer

A tracked prompt is one buyer question in one country, for example “best CRM for a 20-person sales team” in the US. Gensiv asks it on all 6 engines every day and records who gets recommended, in what order and which sources are cited. Pro 25 covers 25 prompts in one country, or 8 prompts tracked in the US, UK and Germany. Brands tracked globally count once per prompt and use US results.

Question 2

Which AI engines are included?

Accepted Answer

Every tier includes all 6: ChatGPT, Google AI Overviews, Google AI Mode, Gemini, Perplexity and Claude, each refreshed daily with country targeting.

Question 3

What's the difference between the Pro tiers?

Accepted Answer

Only volume. Every tier has every feature and all 6 engines. Higher tiers add tracked prompts (25 to 250), AI credits (1,250 to 12,500 a month), Reddit outreach leads per brand (200 to 2,000) and faster support. White-label client reports start at Pro 100.

Question 4

Does tracking use AI credits?

Accepted Answer

No. Daily tracking of your prompts is included in the tier price and never touches your credits. Credits only pay for AI generation.

Question 5

How do AI credits work?

Accepted Answer

Credits pay for AI writing: a standard article is 100 credits and a long-form guide 175, refreshing an article is 40 and rewriting a section 10. A Reddit reply draft is 1 credit, regenerating an action plan 3, a batch of prompt or competitor suggestions 1 and sorting your prompts into topics with AI 2. Your first action plan for each prompt is free. Monthly credits reset each billing month and anything that fails is refunded automatically.

Question 6

Can I buy more credits?

Accepted Answer

Yes. Credit packs are 1,000 credits for $25 or 5,000 for $99, and they stay valid for 12 months, so they carry over when your monthly credits reset.

Question 7

How do you collect AI answers?

Accepted Answer

We ask the real AI apps in fresh, logged-out sessions, not the API. That gives you the same answer an anonymous buyer in that country sees, with no personalization and no memory from other accounts.

Question 8

Is there a free trial?

Accepted Answer

Yes. Every tier starts with a 7-day free trial that includes 500 AI credits. You add a card when you start and aren't charged until the trial ends. Cancel before then and you won't pay anything. There is no free plan, but the free AI visibility report needs no card.

Question 9

How does annual billing work?

Accepted Answer

Annual billing is charged once a year and costs 10 months' price, so you get 2 months free. Pro 25 is $990 a year instead of $1,188. You can switch between monthly and annual at any time.

Question 10

Can I change tiers or cancel anytime?

Accepted Answer

Yes. Move up a tier whenever you need more prompts; you pay the prorated difference and get the extra credits straight away. Downgrades and cancellations take effect at the end of your billing period, and your tracking history is kept.

Question 11

What's in the white-label reports?

Accepted Answer

From Pro 100, send clients visibility, share of voice, competitor, prompt and citation reports under your agency's logo and colours. Schedule them weekly or monthly by email with a PDF and a hosted page, or share a link.

Question 12

What does Enterprise include?

Accepted Answer

Enterprise starts at $1,500 a month for teams that need more than 250 tracked prompts or custom credits. It adds invoice or ACH billing, a dedicated account manager and a support SLA. Talk to sales and we'll size it with you.

One plan. Every engine. Pick your prompts.

Pro

Enterprise

What GEO did for these brands in ChatGPT, Gemini and other AI answers.

Plan

Tracking

AI engines

Insights

Content & outreach

Team & reporting

Support & billing

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