Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Gensiv (the “Service”), you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and “you” refers to that entity.

If you do not agree to these Terms, you may not access or use the Service. You must be at least 18 years old, or the age of majority in your jurisdiction, to use Gensiv.

2. Description of Service

Gensiv is a generative engine optimization (GEO) and answer engine optimization (AEO) monitoring platform. The Service tracks how brands appear in the answers produced by third-party AI assistants, such as ChatGPT, Perplexity, Gemini and others, by measuring buyer-intent prompts, capturing the resulting answers and their citations, and organizing this information into geo-targeted reports, share-of-voice metrics, and competitive analyses within multi-tenant workspaces.

We may add, modify, or discontinue features of the Service at any time. We will use commercially reasonable efforts to notify you of material changes that adversely affect your use of the Service.

3. Accounts & Workspaces

To use most features you must register for an account and may create or join one or more workspaces. A workspace is a shared environment in which you and your invited collaborators configure the brands, prompts, competitors, and markets you wish to monitor.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must provide accurate, current, and complete information and keep it up to date.
• Workspace owners and administrators control member access and are responsible for the actions of the members they invite.
• You must notify us promptly of any unauthorized use of your account or any other breach of security.

4. Subscriptions, Billing & Refunds

Certain features of the Service require a paid subscription. A free plan and, where offered, a free trial let you evaluate the Service before you pay. Paid subscriptions are offered on a monthly or annual basis and are billed in advance. Unless stated otherwise, all fees are quoted and charged in United States Dollars (USD).

Payments are processed by Stripe, which handles checkout, billing, and card processing on our behalf. We do not store your full payment-card details on our own systems. By subscribing, you authorize us and our payment provider to charge the applicable fees to your selected payment method.

• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date.
• Cancellation. You may cancel your subscription at any time from your workspace billing settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.
• Refunds. Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial billing periods or unused portions of the Service. See our Refund & Cancellation Policy for details.
• Price changes. We may change our fees on a going-forward basis. We will give you reasonable advance notice of any price change, which will take effect on your next renewal.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales, use, value-added, goods-and-services (GST), or similar taxes.

5. Acceptable Use

You agree that you will not, and will not permit others to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• scrape, crawl, or extract data from the Service beyond the functionality we provide, or otherwise abuse, overload, or interfere with the Service or its infrastructure;
• reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, except to the extent such restriction is prohibited by law;
• resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted under your plan;
• circumvent or attempt to circumvent any usage limits, authentication, or security measures;
• upload or transmit malicious code, or use the Service to store or transmit content that infringes the rights of others or is defamatory, harassing, or otherwise objectionable.

We reserve the right to investigate and take appropriate action, including suspending or terminating your access, for any violation of this section.

6. Third-Party AI Services

The insights Gensiv provides are derived from the outputs of third-party AI platforms and search assistants that we do not own or control. AI-generated answers are inherently variable, probabilistic, and subject to change without notice by the platforms that produce them.

Accordingly, Gensiv does not control, endorse, or guarantee the accuracy, completeness, availability, or timeliness of any answer, citation, or ranking captured from a third-party AI platform. Metrics and reports are provided for informational purposes and represent our best-effort observation of publicly generated answers at the time of capture. Your use of any third-party platform may also be subject to that platform’s own terms.

7. Intellectual Property

The Service, including its software, design, text, graphics, and the Gensiv name and logo, together with all related intellectual property rights, are and remain the exclusive property of Zerokai Solutions and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You retain all rights in the configuration data you provide (such as brand names, prompts, and competitor lists). You grant us a worldwide, royalty-free license to use, host, and process that data solely to operate and improve the Service. Reports and metrics we generate for you may be used by you for your own business purposes.

If you provide feedback or suggestions about the Service, we may use them without restriction and without obligation to you.

8. Disclaimers & “As Is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the results obtained from the Service, including any AI-derived metrics, will be accurate or reliable. You use the Service and rely on its outputs at your own risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ZEROKAI SOLUTIONS, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10. Indemnification

You agree to defend, indemnify, and hold harmless Zerokai Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any applicable law or the rights of a third party.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, if required by law, or if your continued use poses a risk to Gensiv or other users.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the “Last updated” date above and, where appropriate, by other reasonable means. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. You agree that the courts located in Ahmedabad, Gujarat, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction and venue in those courts.

14. Contact

Questions about these Terms can be sent to support@gensiv.com, by phone at +91 70165 99930, or by mail to Zerokai Solutions at B-303, Alexa, Jagatpur, Ahmedabad 382481, Gujarat, India. See also our Contact page.